It is the customer's responsibility to view/understand the product details, to view/understand the size chart, to use relevant discount codes, and to verify all aspects of his/her order are correct BEFORE submitting the order.
Unfortunately due to the pace of our business we can no longer make adjustments to the address, products, sizes, colors, etc. after an order is finalized.
We are operating in a timeframe where things may be unexpectedly delayed. Items may be shipped separately to expedite delivery to you.
Keep an eye on your inbox and check your junk/promotions folder for notifications from firstname.lastname@example.org.
- Please check the SIZE CHART, design, color and address is correct before placing your order.
- Due to the pace of our business, orders cannot be changed after submission.
- Orders with incorrect mailing addresses or returned to sender will be cancelled.
- CEO OF MY LIFE items are CUSTOM PRINTS - most items leave our production facility in 1-5 days. Once shipped, arrival time will vary based on destination (USA: 3-5 days or International: 2-3 weeks).
- We are not responsible for packages that are stolen, lost or mishandled by postal carriers.
- Route Package Insurance is strongly recommended for 110% peace of mind.
- Once you have a tracking number for your order, we recommend tracking via the postal carrier's website for the most up to date info.
- If the postal carrier confirms an item is "delivered," we do not issue store credit or replacements for items. Route Package Insurance is recommended.
All requests must be initiated within 14 days of the delivery date to be considered.
Monetary refunds are not offered, only store credit or exchanges of defective items.
- If you receive a defective item, please contact us within 14 days of delivery date at email@example.com with photographic evidence of defect.
- If authorized, we'll replace it with the same item in the SAME DESIGN, SIZE AND COLOR.
- Defective items include: wrong design, misprinted shirt, ripped apparel, missing items, damaged in transit.
- Garment care is the customer's responsibility - we are not responsible if care instructions are not followed.
Other Return Requests
- If you are not 100% satisfied for another reason, please contact us at firstname.lastname@example.org within 14 days of the delivery date with photos of the items received.
- No monetary refunds. Store credit only.
- If your request is conditionally accepted, items must be returned in saleable condition e.g., unused, unworn, unwashed, free of odors, no stains, with tags attached.
- Customers are responsible for return shipping costs. Additionally, a 30% return processing fee may apply.
- We will deduct the cost of the return shipping label and associated processing fee from any credits issued.
- If your items are returned to us in unsatisfactory condition, you will be responsible for the cost of shipping items back to you.
- We reserve the right to refuse your return request if items are returned to us in unsatisfactory condition or without our express authorization.
Due to the pace of our business, we do not offer size exchanges. No exceptions. Please consult the sizing chart before placing your order.
If you received a defective item, please refer to our return/replacement policy for more information on how to proceed.